Dashboard, Timeseries query and Alert load errors impacting all customers in US and EU regions

Incident Report for DataSet

Resolved

Error rates for dashboards, alerts and timeseries in all regions are back to normal.

Posted May 21, 2020 - 20:25 UTC

Monitoring

app.eu.scalyr.com, app.scalyr.com dashboards are now loading. Timeseries API error rates are back to normal.

Posted May 21, 2020 - 19:59 UTC

Identified

We think a temporary version skew from a two-phase deployment has caused this. We are now completing the two-phase deploy.

Posted May 21, 2020 - 19:51 UTC

Investigating

We have identified errors with viewing dashboards, timeseries query API impacting all customers in both US (app.scalyr.com) and EU regions (app.eu.scalyr.com). We are investigating the root cause.

Posted May 21, 2020 - 19:34 UTC

This incident affected: Main Site.